Privacy Policy

1. Introduction

Pickaxe Mining Inc. ("Company," "Pickaxe," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, store, share, and protect your information when you:

• Visit our website at pickaxe.io (the "Site")
• Use our AI-powered assistant and educational tools
• Purchase mining equipment or hosting services
• Access your mining dashboard and account features
• Interact with us through any other means

By using our Site or Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site or Services.

2. Information We Collect

a. Personal Information

We collect personal information that you voluntarily provide when you:

• Register for an account: Name, email address, phone number, mailing address
• Purchase equipment or services: Billing information, shipping address, payment details (processed securely through third-party payment processors)
• Request hosting services: Business information, identification documents (for compliance and facility access), technical requirements
• Contact us: Any information you include in communications with our support team
• Use AI assistant: Questions asked, conversation history (to improve service quality)
• Complete forms: Survey responses, feedback, or other voluntary submissions

b. Automatically Collected Information

When you access our Site, we automatically collect certain information:

• Device information: IP address, browser type and version, operating system, device identifiers
• Usage data: Pages visited, time spent on pages, links clicked, referring website
• Location data: General geographic location based on IP address
• Cookies and tracking: See our Cookie Policy below

c. Mining Operations Data

If you use our hosting services or dashboard features, we collect:

• Mining equipment specifications and serial numbers
• Performance metrics (hashrate, temperature, uptime)
• Power consumption and efficiency data
• Earnings and payout information
• Pool configurations and wallet addresses

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery: Process orders, deploy equipment, manage hosting services, provide technical support
• Account management: Create and maintain your account, authenticate users, provide dashboard access
• Communications: Send order confirmations, service updates, maintenance notifications, security alerts
• AI assistance: Provide personalized responses, improve our AI models, enhance user experience
• Payment processing: Complete transactions, prevent fraud, comply with financial regulations
• Analytics and improvement: Understand usage patterns, improve Site functionality, develop new features
• Marketing: Send promotional communications about products, services, and industry news (opt-out available)
• Legal compliance: Comply with applicable laws, regulations, and legal processes
• Security: Detect and prevent fraud, abuse, and security incidents

4. Text & Email Communications

By submitting a form on our Site or engaging with our Services, you consent to receive text messages and emails from Pickaxe Mining Inc. related to:

• Mining operations status and alerts
• Equipment performance notifications
• Maintenance schedules and downtime alerts
• Account updates and security notices
• Promotional offers and industry news (optional)

Opt-out: You can opt out of text messages by replying STOP at any time. You can unsubscribe from marketing emails by clicking the unsubscribe link in the email footer. Note that you cannot opt out of essential service-related communications.

Message rates: Standard message and data rates may apply based on your mobile carrier's plan.

5. Data Sharing & Third Parties

a. When We Share Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Service providers: Payment processors, shipping companies, hosting facility partners, IT infrastructure providers
• Business partners: Equipment manufacturers, mining pool operators (only as necessary to provide services)
• Legal authorities: When required by law, subpoena, or to protect our rights and safety
• Business transfers: In connection with a merger, acquisition, or sale of assets (users will be notified)

b. Third-Party Services

Our Site and Services may integrate with third-party services that have their own privacy policies:

• Payment processors (Stripe, etc.)
• Analytics tools (Google Analytics, etc.)
• Customer support platforms
• Email service providers

We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data is encrypted in transit (TLS/SSL) and at rest
• Access controls: Limited employee access on a need-to-know basis
• Authentication: Secure login systems with password requirements
• Monitoring: Regular security audits and monitoring for suspicious activity
• Incident response: Procedures in place for data breach notification

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Account data: Retained while your account is active and for a reasonable period afterward
• Transaction records: Retained for at least 7 years for tax and accounting purposes
• Communications: Customer support interactions retained for service improvement
• Analytics data: Aggregated and anonymized data may be retained indefinitely

8. Your Rights & Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request a machine-readable copy of your data
• Opt-out: Opt out of marketing communications, cookies, and certain data processing
• Objection: Object to processing based on legitimate interests

To exercise these rights, contact us at privacy@pickaxe.io. We will respond within 30 days.

9. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential cookies: Required for Site functionality (cannot be disabled)
• Analytics cookies: Help us understand Site usage and improve performance
• Preference cookies: Remember your settings and preferences
• Marketing cookies: Track effectiveness of advertising campaigns

You can control cookies through your browser settings. Note that disabling cookies may limit Site functionality.

10. International Data Transfers

Pickaxe Mining Inc. is based in the United States. If you access our Services from outside the U.S., your information may be transferred to, stored, and processed in the U.S. or other countries where our service providers operate. By using our Services, you consent to such transfers.

11. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will delete it promptly. If you believe we have collected information from a child, contact us at privacy@pickaxe.io.

12. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information (subject to exceptions)
• Right to opt out of the "sale" of personal information (we do not sell data)
• Right to non-discrimination for exercising CCPA rights

To exercise these rights, email privacy@pickaxe.io or call our toll-free number (to be provided upon request).

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, object to processing, and data portability. To exercise these rights, contact privacy@pickaxe.io.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting a notice on our Site or sending you an email. The "Effective Date" at the top of this policy indicates when it was last revised.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: